As a senior leader of the Department of Military and Veterans Affairs, she spearheaded transformative initiatives within the Administrative Services Division. Her visionary leadership has led to the implementation of robust compliance protocols, fostering accountability and transparency. Moreover, she has fostered a culture of mentorship, creating an inclusive and empowering work environment that prioritizes exceptional customer service for department personnel, vendors, and the public.

Mrs. Santana’s forward-thinking approach transcends conventional boundaries, allowing her to devise innovative solutions and secure optimal outcomes.